This was is an excellent email from the USDA office in McKinney.
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Happy Friday Evening to you all!
FY 2010 is already on pace to be bigger and better than FY 2009. Unfortunately, that means turns times might drag out, so please plan accordingly. Currently, the McKinney Local Office has 97 files on hand and we are using 3 offices to help with the workload. We can effectively fund between 7-10 files a day, so as you can see, our turn times are approaching 10 business days. I expect this to get even longer if the tax credit bill is extended.
Many of you have asked what you can go to help. Here are a few suggestions:
1. Please do not call and then subsequently email 3-4 of my staff members asking for updates every morning and every afternoon. Trust me, I am not trying to be rude, but it is real simple; we can respond to your request for an update or work the next file in the batch and eventually, get to yours. If we don’t respond, we are not trying to be rude, we are trying to work files.
2. Please do not ask us to rush files. We are rushing files and it appears every file is a rush. If we start moving files around, everyone will want theirs moved around and we will be back in the same order, just having wasted a bunch of time. My staff will not move files around without going through me first, so there is no sense in contacting them. If you need that special favor, contact me directly, but please be prepared for the answer I am going to give.
3. Start sending files overnight. Starting Tuesday the 3rd, I will back date the day of receipt 1 day for any file over-nighted to us. This applies to the McKinney Area Office only. Why is this? It takes 1 person until about 10 AM to print everything we receive each day. Due to the file sizes, it nearly shuts down that person from all other activities. I would estimate we can work at least 1 extra file per day if we cut the emailing of files down by 50%. So, we are going to try this and see how it goes. If nothing else, I will save the government a bunch of paper.
4. Hang in there with us. I promise, Area 3 Staff (those in McKinney and Decatur) are working very hard for you. Many of you don’t realize we work nearly 40 other loan, grant and loan guarantee programs. We are busy. Those other programs require a little TLC sometimes too.
5. If you know of anyone seeking a temporary job with USDA Rural Development, we have several jobs posted right now. They can go to usajobs.com and take a look.
If I can be of any assistance, please give me a call.
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Allen M. Lambright, Area Director
USDA Rural Development
1406 E North McDonald, McKinney, Texas 75071
Ph: - 972.542.0081×4; Cell: - 972-489-2556; Fax: - 972.542.4028
www.rurdev.usda.gov